Refund Policy

This policy has two parts. Part A covers hire and décor bookings. Part B covers new jumping castles, water slides and bubble houses that you buy from us, online or on WhatsApp.

When you book with G8 VIP Rentals, we reserve your equipment and your date exclusively for you — which usually means turning away other bookings for that same slot. Because of that, our default approach is to reschedule rather than refund. The exceptions below cover the situations where a refund does apply.

1. If you need to cancel or change your date

We don't offer cash refunds for a change of mind or a change of plans on your side. Instead, we'll move your booking to another available date at no extra charge. Please let us know as early as you can so we have the best chance of finding a date that works for you.

2. If weather makes your event unsafe

Jumping castles and inflatables can't safely be used in rain, strong wind, or storms. If weather on the day means we can't safely set up, or means the equipment has to be packed away during your event:

• We'll offer you a free reschedule to your next available date — no charge, no admin fee.
• This isn't treated as a refund situation, since the booking simply moves rather than being cancelled.

3. If we're the ones unable to deliver

4. Discretionary refunds

Outside of the situation in section 3, if rescheduling genuinely doesn't work for you (for example, no future date suits your event), we may, at our discretion, offer a refund instead. In that case, a 10% administration fee is deducted to cover payment processing costs charged to us by our payment gateway, Payfast — you'd receive the remaining 90%.

5. How hire refunds are paid

Any approved refund is paid back to the original payment method through Payfast. Please allow up to 10 business days for it to reflect, depending on your bank.

6. 7-day returns

• The product must be unused, clean and in its original packaging, with everything that came with it.
• The buyer pays the return delivery. Drop it off at 41 Turquoise Street, Mineralia, Middelburg, or send it to us by courier.
• There is no restocking fee, and the 10% administration fee in Part A does not apply to purchases.
• We do not offer exchanges. Return the product for a refund and place a new order instead.

7. Refund timing

We check the product when it reaches us and pay your refund within 7 days of receiving it, to the original payment method through Payfast (or by EFT if you paid by EFT).

8. Faulty or damaged products

If your product arrives damaged, or develops a defect within 6 months of delivery, WhatsApp us photos on 067 405 0482. We will arrange the return at our cost and you can choose a repair, a replacement or a refund, as the Consumer Protection Act provides. This does not cover damage from misuse, sharp objects, poor anchoring or normal wear and tear.

9. How to start a return

Message us on WhatsApp or email with your name, order date and the product you bought, and we'll confirm where to send it.

10. Contact us

WhatsApp/phone: 067 405 0482 (from outside South Africa: +27 67 405 0482)
Email: info@g8vip.co.za